Primary Function: Under the supervision of the Club Director, the Front Desk Attendant is responsible for assuring accurate record keeping of attendance and membership information, accurate handling of cash transactions, and greeting members and the public in a positive manner. 

The Front Desk Attendant serves as the first point of contact for teens, families, and community members at the Workforce Development Center. This role is essential in creating a welcoming and supportive environment, especially for Spanish-speaking families. The ideal candidate is bilingual in Spanish and English, highly organized, and passionate about helping youth succeed. 

Essential Job Responsibilities: 

• Greet and assist all visitors, members, and families in a friendly and professional manner. 

• Answer phone calls, respond to emails, and manage front desk inquiries in both English and Spanish. 

• Maintain a clean, organized, and welcoming reception area. 

• Schedule appointments and manage calendars for staff and program participants. 

• Maintain accurate daily records of membership and attendance information utilizing KidTrax technology.  

• Maintain a balanced cash box when applicable.   

• Collect payments for summer camp and other special programs.  

• Maintain a payment log to maintain an accurate accounting of all program fee transactions.  

• Monitor the use of the public address system.  

• Record and maintain notes for all staff meetings to ensure accurate documentation and follow-up. 

• Ensure that all visitors and volunteers scan in and are properly identified with ID badges.  

• Allow only authorized Club personnel behind the front desk.  

• Collect pick-up cards from families to ensure the Safe Passage policy is enforced. 

•  Maintain accurate records and update participant databases. 

• Support staff with printing, filing, and preparing materials for workshops and events. 

Family Engagement & Spanish Language Support 

• Coordinate and schedule family meetings for Spanish-speaking families. 

• Provide interpretation and translation services during meetings, phone calls, and written communications. 

• Help families understand program offerings, expectations, and resources available to support their teen’s success. 

• Occasionally lead basic-level Spanish classes for interested members, with a stipend provided for instruction. 

Collaboration/Relationships: 

• Maintains close contact with Program Coordinator, Education Coordinator, Club Director and other Club staff, volunteers and parents. 

• Collaborate with staff to ensure smooth communication between families and teens. 

• Work collaboratively with other Program Leaders and Leadership Staff to enhance program development.   

• Actively participate in professional development training. 

Physical Requirements/Work Environment: 

We maintain a 15:1 member to staff ratio.  Activities are varied and require active engagement during educational and recreational programming, which may include extended periods of walking and standing.  Maximum unassisted lift = 50 lbs. Average lift less than 25 lbs.  Requires ability to use computer, various standard and specialized software and database systems, keyboard, calculator and typical office machines. 

Education/Experience Requirement: 

High School Diploma or GED required.  A minimum of 1 year experience in data entry required; minimum 3 years experience preferred. 

Skills/Knowledge Required: 

• Fluent in both Spanish and English (spoken and written). 

• Energetic, forward-thinking and creative individual with high ethical standards.  

• Ability to work with a team. 

• An understanding of the needs and interests of young people. 

• Strong communication skills, both written and verbal. 

• Strong organizational skills. 

• Ability to interact with young people in a positive way, particularly as it relates to behavior issues. 

• Maintain a positive, friendly and cooperative attitude at the worksite.  

• CPR and First Aid certification preferred.
  
  Position Details:

• Part-time employment (Hours range between 2pm-8pm during school year, 7am-6pm during summer)
• Hourly Rate: $16.50/hour 

• Childcare, nonprofit, youth development. 

• Great Benefits including Paid PTO and Holidays